Innovation in the consumer market: new and disruptive concepts

As I wrote the last time, during the credit crisis companies continue proactively looking for innovations to growth their business value. However, the credit crisis has significantly changed the perspective of the consumer. Before the crisis the consumers are mainly driven by an almost unconscious impulsive buying behavior now the consumer’s attitude is mainly focused on deliberately making choices. Capgemini’s research (published in October): trends in Retail 2009-2010: uncertain consumers back to square one, it appears displays the purchase decisions on the knife-edge.

"Partly as a result of the economic instability perceptions and value sets of consumers are finally changed in the last eight months. In addition to the focus on so-called “price-set”, responsible “Choice-set” and the attractive alternatives became essential. Striking is that a good service (ease), and a high level of attractiveness (pleasure) of the formulas by the consumer to be regarded as a hygiene factor: they are not distinctive, but they will be missed if they are not directly be observed by the consumer. "

Companies of consumer products and services, would do well to proactively anticipate on the new trends and translate these in new concepts. However, I hear you thinking: this is much easier than done. And I will not deny that it isn’t easy to put successfully new concepts on the market, but it is certainly possible. Richard Brandson describe his successes in his book: Business Stripped Bare: Adventures of a Global Entrepreneur. I highly recommended this book. Despite the sometimes detailed descriptions of specific cases it makes it very clear what, according to Richard, what is the core to be successful by putting new concepts in, for him, new markets. I cherry-picked the following aspects:

• Never include a legacy of someone else, but start your own business
• Have patience, create great plans (large) but building the concept slowly
• New concepts needs to be as simple as to be executed in your own
• You need to stay full of passion for your own idea all the way
• Take every opportunity to clarify the new concept and be consistently
• Highly regulated environment will create medium results
• Take people on the basis of their mentality, skills training is always possible
• Teams are perishable and will continuous change of composites
  

The fun of the book by Richard Branson is that we in our innovation team, recognizes a great deal of his approach and experience the success in doing business.

Innovation Leader or Laggard?

Capgemini published a survey where 375 executives from Leading Innovator companies shared their vision on: Innovation as a Competitive Success Factor During Times of Economic Recession: a short inroduction of the report ...

Capgemini Consulting, in conjunction with HSM, the sponsors of the World Innovation Forum, conducted a survey of more than 375 executives on the subject of innovation. Traditionally, it seems that companies have used periods of economic downturn to cut back on the untested, focusing instead on ways to maintain the status quo at a lower cost. Given current global economic conditions, we were eager to find out whether innovation had lost its appeal. Would our respondents have similarly cut back during the current recession, we wondered?

We were pleasantly surprised to discover that this was not the case, especially for companies that consider themselves leading innovators. In fact, now more than ever, innovation is seen as a critical business priority, and a “must-have” to position for future recovery. As one interviewee described it, innovation is a matter of “organizational sustainability.” Leading innovators overwhelmingly agreed that they were using the current economic downturn as an opportunity to fundamentally transform their businesses.

Perhaps more important than the fact that companies were continuing to innovate was the extent to which innovation has evolved as a core principle for many businesses. Our interviews with successful innovators confirmed our hypothesis that successful innovation is embedded in the corporate DNA, rather than being treated as an extraordinary add-on by the organization.

Innovation leaders stressed the importance of organizational factors in supporting innovation: creating a learning organization; supporting a culture that encourages risk taking; rewarding smart failures as well as successes; encouraging continuous customer conversations; establishing formal innovation processes, and infusing employees throughout the organization with the spirit of innovation. None of these ideas is new. However, the challenge is to operationalize and execute on these concepts. Our respondents agree that while this is difficult, it is critical to long-term survival.

Some have fundamentally restructured the way their organizations do business to support innovation. Others propose new partnership models to support open source innovation and new methods of ideation and experimentation. Still others are making creative use of the global labor force and new collaborative tools to better serve their customers.

And it is all about the customer. Our respondents consistently agreed that innovative companies are always looking outward, focusing on how to better serve their customers’ needs, including currently unmet-, and even as yet unknown-, needs. New tools, technologies and media make it easier than ever to communicate with customers, and the most successful innovators are taking advantage of them to maintain meaningful customer conversations.

Innovators are also engaging customers earlier in the development process, shifting from a top-down research and development model to a bottom-up, decentralized model that takes advantage of customers’ first-hand insights. By creating constant conversations with their customers and practicing proactive listening, companies are better able to position themselves to be truly innovative."

We see that it becomes vital to see Innovation as a holistic approach to create future business value. With my team of Business Innovators a new Strategic Business Innovation approach is develeoped. We incorporate Business Model Innovation on strategic level with Operating Model Innovation and Commercial Innovation on a tactical level.

Strategic Business Innovation

View more documents from Koen Klokgieters.

Innovation paradox: entrepreneurship versus the power of the corporate staff departments

International researches (as from 2006 up to and including most recent) indicates from that the members of the Council of Governing Board continue consider Innovation as the way to growth increase and secure continuity. The Credit Crisis hardly change anything in these thoughts.

The Top 3 most significant challenges for Innovation still remains: successful organizing innovation, increasing the speed of go-to-market and proving the profitability of innovation. Therefore, it is not a matter of new ideas but the realization of those ideas. In my opinion, the reason for this problem is caused by the phenomenon of:

The law of the Organization Gravitation.

The Organization Gravitation is the (economic and cultural) strength which prohibits organizational boarders to adapt to new ideas.

The key drivers behind this strength is the need of people to maximize continuity of their current status and maximizing security. If a critical mass of people in an organization sharing this need is reached, then they will be prepared to give up their individual freedom (free-thinking, experimenting, freedom of speech) for security provided by the organization.
This way company rules, control mechanisms, technocracy and bureaucracy occurs. The aim of company’s technocratic staff departments and corporate centers is carrying out the control and maintain the rules: watch-dogging the company’s status quo. And then the organization gravitation is born.

In practice the Organization Gravitation has proven not be a constant but dependent. As the new idea is proportionally more radical (further outside the existing frameworks of the organization) the organization gravitation will increase. As the outside world becomes more unsafe the organization gravitation will increase proportionally. As the lack of vision and leadership is stronger the organization gravitation will increase.

In practice we see beautiful examples of this law and its developments.
Radical innovation within the existing limits of large organization appears to be difficult. Dr. Axel Rosenø describes in the presentation “Developing Radical Innovation Capabilities in Established Firms” the tensions between the existing organization and radical innovation. Philips has chosen to spin out many innovations in order to avoid the Organization Gravitation (see also Henry Chesbrough and open innovation).
The insecurity in the outside world has increased enormously by the Credit Crunch. As a result, the (corporate) rules have increased enormously. We see a strong tendency of centralizing the power to the corporate centers with the aim far-reaching standardization, shared service centers and cost cutting projects. Nearly every organization starts to behaves as a herd animal: in search of the security and surviving in the herd. But now is the moment to step outside the herd and act anti-cyclics. Again in the world of first class innovation the example comes from discounter Ryanair: not in spite of, but thanks to the economic crisis we are able to manage significant discount for the purchase of new, better planes (Michael O'Leary, the director of Ryanair). Examples of lack of vision and leadership are not only restricted to the businesses but also in politics this is not an exception. Although Obama and Merkel give it a fair try.

If the Organization Gravitation has reached a certain scope a so-called Organization Black Hole is born: an organization with maximum closed borders and internal autism for renewal and entrepreneurship. The attraction of the Organization Gravitation is so strong that escaping becomes impossible is. Only a terrible impact (bankruptcy or take-over) can break open the borders. By then Entrepreneurs and Intrapreneurs probably have left the organization already.

What impact will have the Financial Crisis on Business Innovation?

So far we have seen Innovation as a luxury in growing economy. What will happen if we are facing with severe down scaling of the real economy? Do the current innovations methodologies like Blue Ocean Strategy, Open Innovation, Co-Cration, Brand Building helps companies to Innovate without having money for investments available?

I think this will be the time to change significantly our vision on Business Innovation. The financial sector has created a virus of so called Phantom Innovation. These innovations are focus on one-sided and short term enrichment for a small group of Robbers (hedge fund owners, specific group of CXOs). Of course they played with the less smarter but not less greedy consumer and small private investors. The Phantom Innovation creates only Phantom Value.

The good thing about the crisis is that there is a global burning platform to change from Phantom Innovation to Sustainable Innovation. We need to develop global real value with accessibility for everyone.
We saw different people speaking up against the legal robbers in politics and the economy. People like Charles Leadbeater but also Noreena Hertz: "I realised that economics is not about models, graphs and curves, but about people, politics and society, about history and culture; that these are all legitimate things to be concerned about as an economist. In fact, you would be a much better economist if you did understand these things."

I believe we will face a new generation of global leaders showing us the way to more Sustainable Social Innovations. I see it already emerging in different companies and the flow is with them. The future history will refer to this last decennia as the NEO- middle-ages in politics and economy.